How long is production and shipping time?

Since all products are homemade, production and shipping time should be around 2-3 weeks. Production time varies between 5-10 days depending on products. Production days are Mondays, Wednesdays and Fridays. Shipping usually take less that 2 weeks but this is dependent on AusPost.

I have an issue with my order. What do I do?

If there is any issue, before or after you have received any products please message @halayashalo on instagram or fill out the inquiry form on the contact tab on the website with your order number and issue. Please wait up to 24-48 hours for a response. If there are severe damages to your order, a video proof must be provided. Very small damages will not warrant any kind of compensation. Being unsatisfied with your order when in good condition will also not warrant any compensation.

I paid using bank transfer, do I need to provide a screenshot proof?

If you have used the same name as your order in the description of your payment, it shouldn't be any problem. If you have any concerns feel free to contact me but if you do not receive any email about not receiving your payment then it has gone through. :D

CREDITS:

logo - squishpa on twt

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